Marketing

#36 Making money through co-creation example 1

So Club Tourism Japan…

Japan’s second largest tourist agency Kinki Nippon Tourist (no, not joking) is a superb example of co-creation

Co-creation case study sources

Process

  • Friendly staff employed to brainstorm with customers
  • Co-create products:
    • “ Tea drinking Club designs a trip identifying activities of potential interest such as visiting tea plantations or learning medicinal values of tea”
  • Customers on a trip – contribute photos and content and come back to discuss
  • Friendly staff review the trip and also relay future deals for these members before they reach others – in particular promoting off peak deals 
  • Then the product goes to market – “Echo Staff” are part time employees who distribute leaflets
  • But they are more than that they are paid to engage with customers and Advocate their feedback
  • Before the tours (eg tea tour) clients gather in a ‘Chie House) to get free study/history lessons about the destination.
  • After the tour (which has now gone mass) they meet with Friendly staff to see how it can be improved
  • So effectively the process is:
    • Beta test
    • Feedback
    • Mass Market
    • Pre Experience Warm Up
    • Tour
    • Constant Improvement
    • Repeat

Results

  • “Club Tourism has become the parent company’s main business in terms of sales and revenue”

Source : The Power of Co-creation – Build it with them to boost growth,productivity  and profits – Ramaswamy and Gouillart

The United States is a proud ‘patchwork nation of diversity’ or so it claims – well is it?

The United States is a proud ‘patchwork nation of diversity’ or so it claims – well is it?

The United States was founded on the idea of equalopportunities which attracted massive migrant populations from around the globe
in waves. There is a deep seated tradition within the United States – a conviction in fact that the United States is one of the most diverse nations in the world. I spoke to a New Yorker on the way back from the US on the plane who stated emphatically that “The US is the most diverse nation in the world and Greenwich Village (in New York) is an example of this”. Having recently toured across the United States this conviction was repeated many times.

I’d like to challenge this view – from a semiotic (cultural) viewpoint this is not true, from an economic and demographic point of view this has some merit. Let’s look at the latter first.

Our Patchwork Nation is a polemic against the idea that the US often presents itself as two nations ‘red states’ and ‘blue states’.
As a result this can lead to a ‘bipartisan view of the US’ – there are ‘two USA’s in the USA’.

In the book ‘The Patchwork Nation’ http://www.patchworknation.org/ Chinni and Gimpel explore the US and come to the conclusion there are 12 different ‘United States’ vs 2, 12 different types of community:

 

 

 

 

 

 

 

 

 

http://www.time.com/time/nation/article/0,8599,2025912,00.html

The 12 types of community are as follows:

  1. BoomTowns – towns where construction is driving jobs
  2. Campus & Careers – University/Educational hubs
  3. Emptying Nests – Retirement Centres
  4. Evangelical Epicenters – the ‘Bible Belts’
  5. Immigration Nation – diverse urban centres
  6. Industrial Metropolis – often ageing cities
  7. Military Bastions – Army base towns
  8. Minority Central – cities divided on racial grounds
  9. Monied Burbs – white middle class areas
  10. Mormon Outposts – self evident
  11. Service Worker Centres – often small medium size towns across America
  12. Tractor Country – rural areas across America

Our Patchwork Nation is a well researched book – it looks at a whole range of data to come to this conclusion. The interesting question comes right at the end. What holds the United States together if it is so diverse?

The answer (from the data) seems to be a positive mindset. The strong belief that with hard work the US will have a stronger, brighter, future. As a semiotician and marketeer I would go much further. From the outside this positive mindset is so deeply ingrained in ‘cultural code’ in the American media, films and movies – that it makes the United States appear mono-cultural. And given the high consumption of media in the US by these different communities – I would challenge the book’s premise – I believe that the ‘personal semiotic software’ of people in the
United States is much more strongly uniform than the economic data would suggest.

And there is only one way to find out – and that’s to produce a semiotic map of America – a map that asks the question – what does America mean to Americans? How does this meaning vary by State and how is America viewed from the outside?

Our Patchwork Nation is a great piece of research – but the really interesting question here is this – how diverse is America versus the rest of the world? America may view itself as diverse but relative to what? And if it isn’t diverse relative to the rest of the world – then America has a perception of herself, a semiotic of diversity, vs a reality of diversity.

This blog and book references are taken from  http://www.patchworknation.org/&

http://www.time.com/time/nation/article/0,8599,2025912,00.html

# 38 Top 10 Selling Books in the USA 2012

Top Selling books in the US - what is America interested in?

“ What is curious is that six of the books are about the demise of America or the troubles of America or the fictional metaphorical stories of an
America after greatness. Now I know you’d say – well the US has had a hard time so it isn’t surprising. I challenge you on that…why? There is always something – 70’s was about Vietnam and the oil crisis but there weren’t books in the top 10 then about the demise of America.

 

Let’s take a surface look 6 of the top 10 books are about the demise of America.”

 

Do you see the difference?

Don’t read ahead, no cheating….

Now let’s have a look courtesy of
USA today. http://www.usatoday.com/life/books/booksdatabase/2011-05-11-about-usa-todays-top-150-books-list_n.htm

Let’s go for a surface look. The answer is America is interested in, herself. 6 of the top 10 books are about America.

Any great nation tends to become self centred. America is an amazing place but to visitors from Europe or other parts of the world incredibly ignorant of how she is viewed. What is interesting is that if you are truly on top of your game, you don’t care. What is interesting is that six of the books are a the demise of America or the troubles of America or the fictional metaphorical stories of an America after greatness.

America it seems is starting to care and question herself. Is China? Is China reading about the demise of China? Or is she enjoying stories about herself which is what book lists in America used to look like in the 1970’s.

http://www.amazon.com/Top-10-Novels-70s/lm/R2A7WXOGZEDFG2

Next week, we’ll look at China – right now look at what Suzanne Collins books are about. Is this prophetic or merely reflective of a country worries about the economy?

Suzanne Collins’ series is according to amazon.com :

“In the ruins of a place once known as North America lies the nation of Panem, a shining Capitol surrounded by twelve outlying districts. Long ago the districts waged war on the Capitol and were defeated. As part of the surrender terms, each district agreed to send one boy and one girl to appear in an annual televised event called, “The Hunger Games,” a fight to the death on live TV. Sixteen-year-old Katniss Everdeen, who lives alone with her mother and younger sister, regards it as a death sentence when she is forced to represent her district in the Games. The terrain, rules, and level of audience participation may change but one thing is constant: kill or be killed” Cheerie stuff then.

http://www.amazon.com/Hunger-Games-Suzanne-Collins/dp/0439023521/ref=sr_1_1?s=books&ie=UTF8&qid=1328240834&sr=1-1

USA
TODAY’s Best-Selling Books list
 ranks the 150 top-selling titles each week based on an analysis of sales from U.S. booksellers. Contributors represent a variety of outlets: bookstore chains, independent bookstores, mass merchandisers and online retailers.

 

 

 

 

 

The Hunger Games

by Suzanne Collins

Youth: Girl takes sister’s place in a real-world survivor game in a post-apocalyptic
USA. (P, Scholastic Press)

GENRE: Youth | DEBUTED: October 02, 2008

BUY THIS
BOOK

 

 

 

 

 

Catching Fire

by Suzanne Collins

Youth: Katniss and Peeta are targeted as rebels after winning the Hunger Games; second in series. (E, Scholastic)

GENRE: Youth | DEBUTED: September 10, 2009

BUY THIS
BOOK

 

 

 

 

Mockingjay

by Suzanne Collins

Youth: Katniss must give herself completely to the rebellion for it to succeed; last in series. (E, Scholastic)

GENRE: Youth | DEBUTED: September 02, 2010

BUY THIS BOOK

 

 

                                                                                                                                                                                                                  The 7 Habits of Highly Effective People

by Stephen R. Covey

Management expert writes about setting goals for success. (E, RosettaBooks)

GENRE: Business | DEBUTED: October 28, 1993

BUY THIS
BOOK

 

 

 

 

Extremely Loud & Incredibly Close

by Jonathan Safran Foer

Oskar Schell, 9, must find a lock that matches a key that belonged to his father, who died in the World Trade Center on 9/11; movie. (E, Houghton
Mifflin Harcourt)

GENRE: General fiction | DEBUTED: January 05, 2012

BUY THIS
BOOK

 

 

 

 

 

The Help

by Kathryn Stockett

A young white woman tells the story of black maids in 1960s Mississippi; movie. (E, Penguin Group)

GENRE: General fiction | DEBUTED: May 28, 2009

BUY THIS BOOK

 

 

 

 

 

Taken

by Robert Crais

A wealthy industrialist hires Elvis Cole and Joe Pike to find her missing son. (E, Putnam Adult)

GENRE: General fiction | DEBUTED: February 02, 2012

BUY THIS
BOOK

 

 

 

 

 

The Girl With the Dragon Tattoo

by Stieg Larsson

Journalist is hired to investigate the disappearance of an heir to a wealthy family. (E, Vintage)

GENRE: General fiction | DEBUTED: September 25, 2008

BUY THIS BOOK

 

 

 

 

Heaven Is for Real

by Todd Burpo with Lynn Vincent

Subtitle: “A Little Boy’s Astounding Story of His Trip to Heaven and Back”. (P, Thomas Nelson)

GENRE: Religion/Inspiration | DEBUTED: November 25, 2010

BUY THIS
BOOK

 

 

 

 

Ameritopia

by Mark Levin

Subtitle: “The Unmaking of America”. (H, Threshold Editions)

GENRE: Current affairs | DEBUTED: January 26, 2012

BUY THIS
BOOK

 

This blog and book references are taken from http://www.usatoday.com/life/books/booksdatabase/2011-05-11-about-usa-todays-top-150-books-list_n.htm

 

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